One-off support
Help with a specific staff issue, workplace conversation or decision, with clear work agreed at the outset.
HR consultancy. Practical people support.
HR without the headaches.
Practical HR advice and hands-on delivery for employers and individuals. From a specific staff issue to a people project or ongoing HR support, we help you work through the problem and put the agreed solution into practice.
Tell us what you need. Let’s talk about how we can help.
A place to beginWhat do you need
What do you need
help with?
Choose what you need help with, then tell us a little more.
HR support for employers and individualsPeople matters.
People matters.
Practical HR support.
Clear advice and practical help with the workplace decisions that matter.
For owners, directors and managers dealing with underperformance, conflict, developing managers or reorganising teams. We provide practical support when you need additional HR expertise or do not have an experienced HR lead in-house.
Employee Relations
Support with everyday and complex staff issues, including absence, workplace concerns and difficult conversations, helping managers respond consistently.
Disciplinary & Grievance
Help with planning a fair process, investigations, meeting preparation and documentation, with practical support for managers throughout.
Employment Law
HR guidance on workplace processes and employment questions. We clarify the applicable jurisdiction and our role before work begins, and recommend specialist legal advice where needed.
Organisational Design
Clarify roles, reporting lines and responsibilities, and shape team structures around how your business needs to work.
Training & Development
Practical training for managers and teams in people management, workplace conversations and leadership, building confidence to handle real situations.
Redundancy & Restructuring
Support with planning, employee consultation, communication and implementing redundancy or restructuring, tailored to the applicable requirements.
Performance Management
Set clear expectations, identify performance gaps and plan improvement, with support for managers preparing review conversations.
Conflict Resolution
Address disagreements early through structured conversations and practical actions to help restore productive working relationships.
Change Management
Help managers communicate and implement changes to working practices, systems or responsibilities, supporting employees through the transition.
Workplace Mediation
Facilitated conversations that help people explore disagreements and agree a way forward. Mediation focuses on resolution rather than investigating a complaint.
HR Strategy & Design
Build the right team structure, people plan and HR foundations to support your business goals. We help you clarify roles and responsibilities, plan your workforce needs and develop practical policies and processes, giving your managers clear direction and your business room to grow.
Coaching
Coaching for managers and leaders on workplace challenges, decisions and conversations, with career development coaching for individuals.
The background behind our advice
Experience across established organisations
Experience gained through previous employed and consultancy roles. These organisations are not presented as direct clients or endorsers of HR Connect Services.
Logos belong to their respective owners.
20+years of strategic
and operational HR experience
and operational HR experience
The experience behind HR Connect Services
Experience behind the advice
HR Connect Services draws on more than 20 years of strategic and operational HR experience, including Director of Human Resources, Head of HR, International HR Manager and Global HR Business Partner roles.
That experience includes Amazon UK, Mitie, Serco, SSP Group, Titan.ium Platform, STS and Christophe Harbour Development Company, across technology, hospitality, construction, energy and service-led organisations.
For our clients, this means access to experienced HR leadership and practical delivery: handling complex staff issues, developing managers and supporting organisational change.
Getting startedFrom first conversation
Request a consultation
From first conversation
to practical support.
01
Contact us
Tell us what is happening and what you would like help with. You do not need to know which service to choose.
02
Discuss your needs
We talk through the situation, your priorities and the practical support that may help.
03
Agree support and fees
We agree the work, responsibilities, fees and arrangements before support begins.
04
Begin work
We deliver the agreed support, keep you informed and discuss any further steps with you.
Testimonials
Excerpts from personal thank-you cards received during previous employment at Serco. These recognise prior work, rather than services delivered by HR Connect Services, and are not an official corporate endorsement.
“What a cracking start you have made! Thanks for getting stuck in and working your magic on the London Region.”
Mandy · Serco
“You have really hit the ground running in Serco and are adding tremendous value. Thank you for all your commitment and energy. I really appreciate your sage advice and help.”
Ronnie · Serco
Before you enquireBefore you take
Before you take
the next step.
A practical starting point, even if you are not sure what to ask.
How are fees agreed?
Fees depend on the work required. We discuss your needs and agree the support and fees before work begins.
Can I ask for help with a single issue?
Yes. Tell us about the issue and we can discuss a defined piece of support, rather than assuming you need an ongoing arrangement.
Can you provide ongoing HR support?
We can discuss an ongoing HR partnership or additional support alongside your existing HR team. The work and arrangements are agreed around your needs.
What happens during a consultation?
We discuss what is happening, what you want to achieve and the support that may help. We then explain the proposed next steps and any fees before you decide whether to proceed.
Can we work remotely or meet in person?
Tell us where you are based and your preferred way of working. We confirm whether we can support your location and agree remote or in-person arrangements before work begins.
What should I include in my enquiry?
A brief outline of the situation, the support you need and any important meeting date. Leave out confidential documents, health details and other people’s names.
Take the next stepRequest a
Request a
consultation
Tell us what you need help with. After receiving your enquiry, we’ll contact you to discuss your needs, explain the proposed support and agree any fees before work begins.